Answer frequent customer queries automatically
Contact with customers is one of the most important activities of any company. At the same time, however, processing customer inquiries requires a great deal of effort and ties up employee resources. Companies that have customer inquiries answered automatically save a lot …
Create and approve process instructions
The creation of standard operating procedures (SOPs) is still a highly manual process in many companies. Tasks from different departments have to be coordinated in a very time-consuming manner and a predefined acceptance process has to be reliably adhered to. Companies that …
Recognize handwritten texts
In many business areas, handwritten texts have to be laboriously evaluated and the information they contain entered into systems for further processing. This requires a great deal of manual effort without generating any decisive added value. With tools that recognize handwritten text, …
Digital process for employee onboarding and departure
Employee onboarding as well as their exit are complex and manual processes across different systems and departments in most companies. By mapping the process in a digital workflow, manual effort can be significantly reduced, process fidelity improved and process runtime reduced by …
Automated notices
The cancellation of insurance contracts, subscriptions and service contracts by the customer is not pleasant for any company. In this situation, however, the focus should not be on administrative processing, but rather on measures to understand the reasons for termination and win …
Reduce customer acquisition costs in e-commerce
Online commerce offers great potential for companies, and not just since COVID-19 and the associated contact restrictions. In the long term, the digital sales channel will generate the greatest added value for companies that efficiently implement their stationary retail and e-commerce processes …
Automatic invoice processing
Manual processing of incoming invoices is a tedious and time-consuming process. In this context, the distribution of invoices, the formal verification as well as the verification of the content cause a great effort in the financial organization. In addition, manual entries are …
Automated claims settlement for insurance companies
Claims settlement is one of the core processes in insurance and usually involves a great deal of manual effort. Automated claims settlement can save an average of up to 30% of effort saved and fraud cases identified even more reliably. …
Process incoming e-mails automatically
E-mail is the #1 communication tool for almost all companies when exchanging information with customers and partners. With the help of AI (artificial intelligence) and NLP (natural language processing), companies can process their e-mails automatically and analyze attachments. Based on the information …
Automatically classify incoming documents
In many business areas, scanning, classifying and extracting key information from printed and digital documents is an essential daily task. Organizations that automatically classify documents can significantly reduce manual effort while improving GDPR and compliance. …
